Frequently Asked Questions

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1. What is DeconSafe Solutions?

DeconSafe Solutions is Australia and New Zealand’s Leading Asbestos Decontamination Equipment Supplier. We are also an exclusive authorised reseller of Deconta Group's advanced asbestos removal and decontamination products in Australia and New Zealand. We also provide premium solutions for hazardous material decontamination, ensuring safety and quality in our offerings.

2. What types of products does DeconSafe offer?

3. What is a decontamination shower?

A decontamination shower is a specialised system designed to safely remove hazardous contaminants from personnel and equipment. It creates a controlled separation between contaminated and clean areas, ensuring safety during decontamination processes.

4. What is a water treatment system?

A water treatment system is a setup designed to purify and filter water by removing contaminants, sediments, and hazardous particles. It ensures safe and clean water for decontamination processes, industrial use, or environmental compliance.

5. What is a negative pressure unit (NPU)?

A negative pressure unit (NPU) is a system designed to create a controlled, low-pressure environment to prevent the spread of hazardous particles, such as asbestos or mold. It is commonly used in containment areas during decontamination or remediation projects.

6. What industries are your products designed for?

DeconSafe's products are designed for various industries, including:

Our solution caters to professionals dealing with hazardous materials across these sectors.

7. What brands of products does DeconSafe offer?

DeconSafe is the sole authorised reseller of Deconta Group's products in Australia and New Zealand. We also offer products from other top brands, including:

  • Kasco
  • Nilfisk
  • Spanset
  • MSTx

These partnerships ensure access to high-quality decontamination and safety equipment.

8. Are your products certified to Australian standards?

Yes, DeconSafe emphasises a strong commitment to safety and quality, ensuring that our products meet the highest standards for hazardous material decontamination.

9. Do you offer customised decontamination solutions?

Yes, DeconSafe provides custom-made solutions to meet specific decontamination needs, ensuring optimal safety and efficiency for various applications.

10. Can I hire products from DeconSafe Solutions?

Yes, DeconSafe offers product hire services, including individual equipment and combo hire options, to meet short-term, long-term or project-specific needs.

11. Do you offer replacement parts for decontamination units?

DeconSafe provides servicing for equipment, which also includes the provision of necessary parts upon availability.

12. What is your refund policy?

For detailed product-specific policies, please reach out to us via our contact page.

13. What is your warranty or guarantee policy?

It's recommended to contact DeconSafe directly through our contact page to know product-specific policies.

14. Where do you deliver your products?

DeconSafe delivers products across Australia and New Zealand, ensuring access to their decontamination solutions throughout these regions.

15. Is delivery free or are there additional charges?

For detailed information regarding shipping costs, it's advisable to contact DeconSafe directly or through our online contact form.

16. How long does delivery typically take?

For estimated delivery durations of the product you want to order, please reach out to DeconSafe directly either via message or the contact page.

17. Do you accept bulk orders?

Yes, DeconSafe accepts bulk orders. For large-scale purchases, it's recommended to contact us directly to discuss specific requirements and arrangements.

18. Are discounts available for bulk purchases?

We offer exclusive deals on bulk purchases across all product categories. Get in touch with us about your order, and we’ll provide a price that’s hard to resist.

19. How can I place an order with DeconSafe Solutions?

Orders can be placed directly through the DeconSafe website by browsing product categories and adding items to the cart. For assistance or inquiries, you can also contact DeconSafe via chat or the contact page.

20. Do you provide technical support or product training?

DeconSafe offers expert assistance to help customers select the right products and optimise their use for maximum efficiency and safety.